How AarogyaVaani Works
The complete patient journey — from pre-arrival to weekly care
One platform. Four modules. Every stage of patient care.
AarogyaVaani calls patients in their own language — Hindi, Bhojpuri, Marathi, Bengali — before they arrive, after they leave, and every week in between. Every conversation becomes structured clinical data.
🏥
Pre-Arrival Triage
AI calls patient 2–4 hrs before OPD. Collects complaint, pain scale, urgency. Pre-fills doctor's intake form.
🏠
Post-Discharge
24 & 48 hr follow-up calls. Checks prescription, discharge understanding, danger signs.
💊
Chronic Coach
Weekly calls for diabetes & hypertension. Meds, diet, symptoms. Builds longitudinal PRO dataset.
👨👩👧
Caregiver Proxy
For elderly or low-literacy patients, routes the call to the family caregiver instead.
The full patient journey — one call at a time
Appointment Booked
Hospital schedules
→
Triage Call
2–4 hrs before OPD
→
Doctor Visit
Pre-filled form ready
→
Discharge
Patient goes home
→
24hr Follow-up
Prescription & danger
→
48hr Follow-up
Symptom check
→
Weekly Coaching
Meds, diet, risk score
→
PRO Dataset
Longitudinal data built
The tech stack powering every call
🎙️
Sarvam AI
Indic STT + TTS
Hindi, Bhojpuri, Marathi...
Hindi, Bhojpuri, Marathi...
📞
Exotel
Outbound call
orchestration
orchestration
🧠
Claude API
Adaptive NLP
Risk scoring
Risk scoring
⚡
FastAPI + React
Backend + real-time
hospital dashboard
hospital dashboard
100M+
Diabetics in India who need this
~60%
Non-adherence rate — the problem we solve
0
Existing voice PRO tools in Indic languages
Hospital Dashboard
City General Hospital · Real-time patient engagement overview
3
🔴 RED — Needs Attention
↑ 1 since yesterday
11
🟡 AMBER — Watch
↑ 3 this week
34
🟢 GREEN — Stable
↑ 8 this week
91%
📞 Call Completion Rate
↑ 4% vs last week
Active Modules Today 48 patients enrolled
🏥 Pre-arrival Triage18 calls
🏠 Post-Discharge Follow-up12 calls
💊 Chronic Disease Coach24 calls
👨👩👧 Caregiver Proxy8 calls
Weekly Adherence Trend
Recent High-Risk Flags
| Patient | Module | Risk | Flag Reason | Time | Action |
|---|---|---|---|---|---|
| Ramesh Kumar Hindi · Diabetes | Chronic | RED | Sugar 380, missed 4 doses | 2 hrs ago | |
| Sunita Devi Bhojpuri · Hypertension | Post-Discharge | RED | Chest pain + breathlessness | 4 hrs ago | |
| Vijay Sharma Hindi · Post-Surgery | Post-Discharge | RED | Wound infection, fever 102°F | 6 hrs ago |
Patient Registry
All enrolled patients with real-time risk status
All Patients (48)
| Name | Language | Condition | Modules | Last Call | Risk | Action |
|---|---|---|---|---|---|---|
| Ramesh Kumar M, 58 · 9876543210 | Hindi | Diabetes Type 2 | ChronicTriage | Today, 10:32 AM | RED | |
| Sunita Devi F, 65 · 9988776655 | Bhojpuri | Hypertension | Post-DischargeCaregiver | Today, 8:15 AM | RED | |
| Vijay Sharma M, 45 · 9765432109 | Hindi | Post-Surgery (Knee) | Post-Discharge | Today, 7:50 AM | RED | |
| Priya Patel F, 52 | Marathi | Diabetes Type 2 | Chronic | Yesterday | AMBER | |
| Mohan Das M, 70 | Bhojpuri | Hypertension | ChronicCaregiver | 2 days ago | AMBER | |
| Anita Singh F, 38 | Hindi | Diabetes Type 2 | ChronicTriage | Today, 9:00 AM | GREEN | |
| Kavitha Rao F, 55 | Telugu | Post-Surgery (Hip) | Post-Discharge | Today, 6:45 AM | GREEN |
← Back to Patients
RK
Ramesh Kumar
Male, 58 · Diabetes Type 2 · 9876543210
RED
Call History
Adherence Trend
Structured Data
Call History
4-Week Adherence Timeline
Latest Structured Output
Live Call Simulation
AI-powered chronic disease coaching call with Ramesh Kumar · Hindi
⬤ READY TO CALL
Ramesh Kumar
— Transcript will appear here —
Call State Machine
IDLE
→
DIALING
→
GREETING
→
QUESTIONING
→
PROCESSING
→
COMPLETE
Structured Output — waiting —
Meds Taken
—
Doses Missed
—
Sugar Reading
—
Symptoms
—
Adherence Barrier
—
Diet
—
Risk Score
Awaiting call...
NLP Keyword Detection
Keywords detected in real-time during call...
Sarvam AI — Language
Detected
—
Code-switch
—
STT Confidence
—
Sentiment
—
Caregiver Proxy Module
When the patient can't answer — we call the family instead
How caregiver routing works
🤖
System checks patient profile
→
❓
caregiver_primary = true OR age 65+?
→
📞
Dial caregiver phone instead
→
🗣️
Greeting in caregiver's language
→
📊
Responses logged against patient profile
→
✅
Risk scored · Doctor alerted if RED
⬤ READY
👨👩👧 CAREGIVER PROXY MODE
Sunita Devi via Son — Rajesh
— Caregiver proxy call transcript —
Patient Profile — Sunita Devi
Age
65 years
Language
Bhojpuri
Condition
Hypertension
Caregiver Primary
YES ✓
Caregiver Name
Rajesh Kumar (Son)
Caregiver Phone
9123456789
⚠️ Why caregiver proxy triggered
Patient is 65+ AND caregiver_primary flag is set. System automatically routed to Rajesh's number.
Caregiver Call Output
Answered By
—
Language Used
—
Meds Taken
—
Symptoms Reported
—
Risk Score
Awaiting call...
Escalation Queue
3 patients require immediate doctor attention
🚨 Active Alerts — Doctors not yet notified for 2 patients
Ramesh Kumar · M, 58 · Diabetes · Hindi
Sugar 380 · Missed 4 doses · chakkar, sujan pair mein · dawai khatam
⏰ Flagged 2 hrs ago · Chronic Coach · 3m 12s
Sunita Devi · F, 65 · Hypertension · Bhojpuri · via Caregiver
Chest pain · Breathlessness · BP 190 · Missed 3 doses · Answered by: Son (Rajesh)
⏰ Flagged 4 hrs ago · Post-Discharge · Caregiver Proxy
Vijay Sharma · M, 45 · Post-Surgery · Hindi
Wound redness · Fever 102°F · Swelling at incision · Prescription not filled
⏰ Flagged 6 hrs ago · Post-Discharge 48hr call
Workflow Builder
Configure call scripts per disease type — no coding required
Template: Diabetes — Weekly Coach
Greeting
Namaste! Main AarogyaVaani se bol raha hoon. Kya aap [Name] ji bol rahe hain?
Hello! This is AarogyaVaani. Am I speaking with [Name]?
↓
Mandatory
Kya aapne aaj ki dawai li?
Did you take today's medication?
↓
Conditional — if NO
Kyon nahi li? Dawai khatam ya koi aur wajah?
Why not? Ran out or another reason?
↓
Optional
Kya sugar test hua? Kitna tha reading?
Did you check blood sugar? What was the reading?
↓
Mandatory
Koi naya takleef? Chakkar, sujan, aankhon mein dikkat?
Any new symptoms? Dizziness, swelling, vision issues?
↓
Closing
Shukriya! Doctor ko data bheja ja raha hai. Apna khayal rakhein.
Thank you! Data sent to your doctor. Take care!
Saved Templates
💊 Diabetes — Weekly Coach
6 questions · Hindi/Bhojpuri/Marathi · 24 patients
❤️ Hypertension — Weekly Coach
5 questions · Hindi/Bengali · 18 patients
🏥 Post-Discharge — 48hr Follow-up
7 questions · All Indic languages · 12 patients
🏃 Pre-arrival OPD Triage
4 questions · Hindi · 18 patients
Language Coverage
🇮🇳 Hindi
All modules
Bhojpuri
4/5
Marathi
4/5
Bengali
3/5
Analytics
Platform-wide performance — last 30 days
2,841
Total Calls Made
↑ 18% vs last month
68%
Avg Adherence Rate
↑ 22% since enrollment
34%
OPD Revisit Reduction
↓ Unnecessary visits saved
47
Early Escalations
Prevented complications
Adherence Rate — Last 8 Weeks
Call Outcomes Breakdown
✅ Completed — Patient answered74%
👨👩👧 Completed — Caregiver answered17%
📩 Fallback — WhatsApp sent6%
❌ No response3%
Language Distribution — Calls This Month
1,240
Hindi
44%
612
Bhojpuri
22%
498
Marathi
18%
336
Bengali
12%
155
Telugu
4%